Terms and conditions of sale
Website Operating Location
wattsun.ca is a website operated by WattSun Innovations Inc., a Canadian company based in Quebec. Consequently, the applicable legislation of the province of Quebec and Canada applies.
Prices
All prices are in Canadian dollars. Applicable taxes as well as shipping and delivery fees are additional. wattsun.ca may change the price of products offered on its website at any time, without notice.
Delivery
Delivery is available almost everywhere in Canada. Some restrictions may apply. Please note that we may adjust fees for northern destinations (accessible only by air transport). You will be contacted to approve these fees before shipping. Bulk or heavy-weight products have a postal surcharge that remains even if the invoice contains more than $500 worth of regularly priced products.
It is also possible to process your order express by contacting us at 438.928.8766. Additional fees may apply.
Handling fees may apply even if you choose to pick up your order at our drop-off point.
Our Drop-off Point
- wattsun.ca - Saint-Basile-le-Grand 285 boul. Sir-Wilfrid-Laurier, Saint-Basile-le-Grand, QC, J3N 1M2 - view on Google Maps!
Delivery Times
Normally, when the product is in stock, the order is processed within 48 hours, and delivery times vary depending on the delivery address. If a product is out of stock or on pre-order, we wait until your order is complete before shipping, which may result in additional delays. One of our advisors will contact you to inform you of the estimated delivery time.
Shipping Restrictions
Canada: Items from the wattsun.ca store are shipped almost everywhere in the country.
Returns
If you are not satisfied with a product, contact us to inform us via sales@wattsun.ca. You may then return the product in its original packaging and condition within 30 days of receipt to receive a refund. Please note that initial shipping and handling fees will not be refunded. The refund will only be issued once the product is received and accepted by our customer service team. It is important to include your personal information (name, address, phone number, and/or email) so we can easily contact you if needed.
wattsun.ca cannot be held responsible for loss or damage incurred during a product return. It is therefore essential to entrust your shipment to a reliable carrier.
Cancellation
If you wish to cancel your purchase, please contact us as soon as possible via email at sales@wattsun.ca. For orders canceled after shipment, the shipping costs will be the responsibility of the customer.
Exchange
If you wish to receive a refund for your purchase, return the product in its original packaging and condition within 14 days of receipt. For an exchange or store credit, the period is 60 days, subject to the conditions mentioned above. Clearance items with a discount of more than 15% will be considered final sale.
If the product does not meet your expectations (not due to an error by the wattsun.ca team), return shipping costs are at your expense. If you wish to exchange the product, we will cover the shipping costs of the new package. Feel free to contact us, we are available via sales@wattsun.ca.
Warranty
Each supplier has its own refund, replacement, or repair policies. The most efficient way is to contact us by email at sales@wattsun.ca, initially sending a photo along with a brief description of the issue. A member of our team will then assess the situation on a case-by-case basis.
Intellectual Property
Unless otherwise stated, wattsun.ca may be used by individuals or for commercial purposes. Displaying, using, or downloading any element of the site for commercial purposes is therefore prohibited. It is also forbidden to reproduce any element of the site in any manner or form without written authorization from wattsun.ca.
Identity and Information Protection
wattsun.ca is committed to protecting all the information you share with us. We follow a strict procedure to help safeguard the confidentiality, security, and integrity of all data transmitted through our website.
wattsun.ca - WattSun Innovations Inc.
285, boul. Sir-Wilfrid-Laurier,
Saint-Basile-le-Grand
Quebec, Canada, J3N 1M2
T: 1-877-928-8786
E: sales@wattsun.ca